Energis is a Clean Energy Council (CEC) approved solar retailer. But what does it mean exactly?
The CEC is the peak body for the clean energy industry in Australia and represents leading businesses operating in solar and other renewable energy systems. The Clean Energy Council ensures the quality, safety and reliability of the Australia’s solar industry by maintaining the product and service standards. The CEC regulates the accreditations for solar installers, designers and retailers.
A Clean Energy Council approved solar retailer is a company that has signed the Clean Energy Council Solar Retailer Code of conduct. This code is a scheme for solar PV panel retailers. It aims to bring higher standards of service than the minimum requirements established by the government. A total of 126 applications have been send to the Clean Energy Council (oct. 2017) but only 54 have been approved (See the list here). Their systems and processes have been carefully audited by the industry’s peak body, and found to meet the standards.
Clients buying from one of these 54 Approved Solar Retailer can be assured that they are buying product from a company that follows all relevant consumer protection laws. The code has strict requirements in pre- and post-sale activities, documentation and general business practices. Clean Energy Council Approved Solar retailers will:
Ensure that sales representatives act ethically at all time
Not engage in any dishonest or misleading advertising and sales tactics
Provide you with the necessary information to enable full education about your purchase prior in entering into contract.
Respect your legal rights relating to cooling-off periods and refunds and give you the opportunity to cancel a contract and obtain a full refund where changes are made after contract that are not approved in writing
Provide a standard minimum warranty period of five years, on the operation and performance of the whole PV system including workmanship and products, and address any problems arising during this period
Fully inform you of the process between system installation and network connection or will facilitate this process on your behalf
Documentation and general business:
Ensure that you are provided with the required documentation after PV system is installed
Adhere to all existing legislation and regulations, and maintain effective internal cancellation procedures and complaint handling process
Be fully accountable for the actions of any subcontracts parties, including CEC-accredited installers/designers
Have a fair and transparent complaints process, and get back to you with 21 days of you making a complaint
Energis signed the code and became a Clean Energy Council approved solar retailer in 2016.
“We are committed to the industry best practice. Our policy provides continuous development and quality assurance. We guarantee the highest level of service and quality to all our customers by providing safe and reliable solar PV System. You can place trust in Energis” assure Deepak Sharma, director at Energis.
Call Energis today on 1300 782 217, or send us an enquiry.
Original article http://energis.com.au/cec-approved-solar-retailer-mean/